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The impact of employees' behaviour and the implementation of total quality management on service quality : a case study in the hotel industry

Schöpfer:

Cheung, Catherine

Datum:

2006

Department, School or Faculty:

Scottish Hotel School
The impact of organizational culture on internal service quality : a case study of three hotels in Malaysia

Schöpfer:

Othman, Mohhidin

Datum:

2006

Department, School or Faculty:

Scottish Hotel School