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Filtragem por: Encontro 2006 Departamento, escola ou faculdade Scottish Hotel School

1. The impact of employees' behaviour and the implementation of total quality management on service quality : a case study in the hotel industry

O Criador:: Cheung, Catherine
Encontro:: 2006
Department, School or Faculty:: Scottish Hotel School

2. The impact of organizational culture on internal service quality : a case study of three hotels in Malaysia

O Criador:: Othman, Mohhidin
Encontro:: 2006
Department, School or Faculty:: Scottish Hotel School