Thesis

Collaborative decision-making in supply chains : the impact of e-collaboration technologies on efficiency, effectiveness and inter-organizational trust

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Awarding institution
  • University of Strathclyde
Date of award
  • 2014
Thesis identifier
  • T13802
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Department, School or Faculty
Abstract
  • The purpose of this research is to identify the impact of E-Collaboration Technologies on the efficiency and effectiveness of collaborative decision-making in two types of Supply Chains; Service Supply Chain and Manufacturing Supply Chain. It is also to determine whether or not E-Collaboration Technologies enable collaborative decision-making and to examine the impact on difference decision-making styles and task types. Besides that, this research also endeavours to identify the impact of E-Collaboration Technologies on trust development in the context of Supply Chains collaboration. Earlier studies confirm that there are different decision-making styles adopted by managers in their decision-making process. This study explores every aspect of the decision-making styles and relates it to Supply Chains decisions activity. The current scenario which requires collaboration among different parties globally, the adoption of E-Collaboration Technologies able to assist the key decision-makers to collaborate together and to achieve the objectives. However, there are in certain conditions where E-Collaboration Technologies are not suitable to adopt because of several decisions' characteristic which will be discovered in this thesis. The researcher adopted qualitative research design where case studies become the main research method. This study consists of eight case studies of collaborating projects in the Service Supply Chain and Manufacturing Supply Chain. Based from the construct on the impact of E-Collaboration Technologies on efficiency and effectiveness that earlier developed during the review of literature, the researcher conducted semi-structured interview with the key decision-makers and consequently further develop the framework that has been introduced as the conceptual framework. The research findings prove that there are certain collaborative decision-making styles and decision task types that able to accept E-Collaboration Technologies as a medium of making decisions and certain are not due to the complex nature of the decisions. This research also differentiates the impact of E-Collaboration Technologies used in the Service Supply Chain (communication technology) and Manufacturing Supply Chain (online business process tools).
Resource Type
DOI
Date Created
  • 2014
Former identifier
  • 1038153

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