Thesis

The effects of frontline employees' job performance on enhancing customer experience and relational outcomes : insights from Libya's physical retail banking context

Creator
Rights statement
Awarding institution
  • University of Strathclyde
Date of award
  • 2025
Thesis identifier
  • T17221
Person Identifier (Local)
  • 201982880
Qualification Level
Qualification Name
Department, School or Faculty
Advisor / supervisor
  • Jafari, Aliakbar
  • Gounaris, Spiros
Resource Type
DOI
Date Created
  • 2024
Embargo Note
  • THIS THESIS IS CURRENTLY HELD UNDER MORATORIUM AND WILL NOT BE AVAILABLE FOR CONSULTATION OR LOAN UNTIL 14TH FEBRUARY 2027.

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