Thesis
The challenges facing Pasar accountability
- Creator
- Rights statement
- Awarding institution
- University of Strathclyde
- Date of award
- 2021
- Thesis identifier
- T16002
- Person Identifier (Local)
- 201650418
- Qualification Level
- Qualification Name
- Department, School or Faculty
- Abstract
- Prior studies report that dealing with conflicting accountability is typical of hybrid organisations that combine private and public sector characteristics in one entity. In this study, the researcher undertakes a detailed investigation of how managers of such organisations—i.e. traditional indigenous markets in Indonesia, known as pasar—respond to the various stakeholders’ demands for accountability. Using a stakeholder salience framework, this study analyses novel empirical evidence on how the managers meet the multiple stakeholders’ accountability demands. An embedded mixed-methods approach was used to analyse a multiple-case-study, emphasising the qualitative approach to gathering empirical evidence. Furthermore, a quantitative approach using surveys complemented the qualitative case-study methodology. The evidence showed that clerical and irrelevant tasks beyond their managerial responsibilities burden pasar managers. In addition, bureaucratic practices require the managers to respond immediately to the complaints that surface in pasar. These problems keep the managers from offering the same satisfaction to each of the various stakeholders. The focus on meeting social demands, prioritising the social mission over the cost of fulfilling the for-profit mission, lead to ‘mission drift’. Moreover, the different salience attributes, such as power, legitimacy and urgency, drive the managers to fulfil the demands of vertical stakeholders in the hierarchy, i.e. the government, over the horizontal stakeholders, i.e. merchants and customers. Furthermore, this research suggests that policy-makers must understand how hybrid organisations with twofold missions operate and must develop key performance indicators to assess how the managers fulfil their accountability.
- Advisor / supervisor
- Smith, Julia A. (Julia Anne), 1969-
- Resource Type
- Note
- This thesis was previously held under moratorium from 23rd September 2021 until 23rd September 2026.
- DOI
Relations
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PDF of thesis T16002 | 2021-09-29 | Public | Download |