Thesis

Work intensity in the software industry : incidence and impact on professional software workers

Downloadable Content

Download PDF
Creator
Rights statement
Awarding institution
  • University of Strathclyde
Date of award
  • 2012
Thesis identifier
  • T13294
Qualification Level
Qualification Name
Department, School or Faculty
Abstract
  • Various trends can be seen to characterise the 'new' economy, including globalisation, networking, competition, ICTs and transformations in forms of work organisation. Notably, it is claimed that these trends may encourage self-management, peer pressure, the expansion of workloads and greater expenditure of work effort, with implications for experiences of work intensity (Bittman et al, 2009; O'Riain, 2006; Green, 2006, 2004, 2001; Thompson and McHugh, 2002; Findlay et al, 2000; Springer, 1999; Tomaney, 1990). This thesis aims to explore whether software professionals are necessarily immune from experiences of work intensity, due to their positioning as archetypal knowledge workers (Baldry et al, 2007, 2005; Newell et al, 2002; Alvesson, 1995; Kunda, 1992) and their role in creating a technology which has applicability to virtually all work, business and social situations (Scotland IS: Innovation and Skills in Scotland, 2008; Freeman and Perez, 1998; Quintas, 1994). This thesis has utilised a contextually-based, qualitative, in-depth comparative case study approach, in order to identify and explain the linkages, mechanisms and relationships which influence and shape software professionals' experiences of work intensity. This thesis makes an original contribution through identifying that professional software workers are subject to work intensity from diverse sources. Notably, advances in ICTs, globalisation, flexibility and developments in the software industry have had implications for software professionals' experiences of work intensity. Contextual elements, such as market dynamics, firm characteristics and internal organisational factors influence experiences of work intensity. In addition, aspects of the software labour process, including deadlines, project team structures, specialist knowledge, interruptions, normative control, breaks and worker agency, have implications for software professionals' experiences of work intensity. Finally, the development of a taxonomy of professional software job roles and the utilisation of the work diary study within this PhD have provided comprehensive insight into the tasks and activities performed by individuals.
Resource Type
DOI
Date Created
  • 2012
Former identifier
  • 948519

Relations

Items

Thumbnail Title Date Uploaded Visibility Actions
file details PDF of thesis T13294 2021-07-02 Public Download